Shipping policy

🚚 Delivery & Freight Policy

1. Melbourne Metro

Orders are delivered directly by our team.
Flat rate: $40 per order.
Free delivery: Orders over $1,000 (ex-GST).
Standard delivery time: 1–2 business days (or by arrangement).

2. Rest of Australia

Orders shipped via our carrier partner.
Delivery charged at cost, based on the number of cartons (approx. 10kg each).
Tracking details provided after dispatch.
Delivery times: usually 2–7 business days depending on location.

3. Customer Freight Option

Customers may arrange their own courier or freight forwarder.
Pickup available from our warehouse: Unit 10 / 68–78 Rosebank Ave, Clayton South, VIC 3169.

4. Free Delivery Threshold

Melbourne Metro: Free delivery on orders over $1,000.
Interstate: Free delivery can be offered on large orders by arrangement (case-by-case, depending on volume and location).

5. Handling & Dispatch

Orders dispatched within 3 business days of payment confirmation.
Cartons are packed securely for freight and palletisation is available for large orders.